Track Your Order

Stay updated on your delivery status. Enter your order details below to see real-time tracking information.

📍

Enter Your Order Details

Please provide your order number and email address to track your shipment.

Can't find your order number? Check your order confirmation email or contact us for assistance.

đŸ“Ļ Understanding Your Order Status

Here's what each status means as your order makes its way to you:

✓

Order Confirmed

Your order has been received and confirmed. You'll receive an email confirmation with your order details.

📋

Processing

Our team is preparing your order. Items are being picked, quality-checked, and carefully packed.

🚚

Shipped

Your order is on its way! You'll receive a tracking number via email to monitor the delivery progress.

🏠

Out for Delivery

Your package is with the local carrier and will be delivered today. Please ensure someone is available to receive it.

🎉

Delivered

Your order has been delivered! We hope you love your new items. Don't forget to leave a review!

ℹī¸ Tracking Information

📧

Check Your Email

Your tracking number is sent to your email once your order ships. Check your inbox and spam folder.

⏰

Tracking Updates

Tracking information may take 24-48 hours to update after shipment. Please be patient.

🌍

International Orders

Cross-border shipments may show limited updates during customs processing. This is normal.

🚛 Track with Our Carriers

If you have your tracking number, you can also track directly on our carrier partners' websites:

đŸ“Ļ
DHL Express

Track on DHL →
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UPS

Track on UPS →
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FedEx

Track on FedEx →
đŸ“Ļ
Poste Italiane

Track on Poste →
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Tip: Your carrier tracking number can be found in your shipping confirmation email. It's different from your Homfinity order number (which starts with HF-).

❓ Frequently Asked Questions

Why isn't my tracking number working? +
Tracking information typically takes 24-48 hours to become active after your order ships. If it's been longer than 48 hours, please contact our support team for assistance.
My tracking shows "delivered" but I didn't receive it? +
First, check with neighbors, building reception, or any secure location where the carrier may have left the package. If you still can't locate it, contact us within 48 hours and we'll investigate with the carrier.
Can I change my delivery address after ordering? +
Address changes may be possible before your order ships. Contact us immediately at support@homfinity.shop with your order number and new address. Once shipped, changes may not be possible.
What if my package is stuck in transit? +
Packages can sometimes experience delays due to customs, weather, or carrier issues. If there's no update for more than 5 business days, please contact us and we'll reach out to the carrier on your behalf.
How do I track multiple orders? +
Each order has a unique tracking number. You can track each order separately using the order number and email address associated with that specific purchase.

Need Help With Your Order?

Our customer support team is here to assist with any tracking or delivery questions.

Contact Support
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