Frequently Asked Questions

Placing an order on Homfinity is easy! Simply browse our products, add items to your cart, and proceed to checkout. You'll need to provide your shipping address, select a delivery method, and complete payment. Once your order is confirmed, you'll receive an email confirmation with your order details.

You can request modifications or cancellations if your order hasn't been shipped yet. Contact us immediately through our contact page with your order number. Once an order has been shipped, it cannot be modified or cancelled – you'll need to wait for delivery and then initiate a return.

Your order number (starting with HF-) can be found in:

• Your order confirmation email
• Your shipping confirmation email
• Your account order history (if you created an account)

Can't find it? Contact us with the email address you used for your order, and we'll help locate it.

No, you can checkout as a guest without creating an account. However, creating an account offers benefits like order history tracking, faster checkout for future orders, and exclusive member offers.

We ship to all European Union countries plus the United Kingdom, Hong Kong, and select international destinations. Our main markets include Italy, Germany, France, Spain, Netherlands, Belgium, Austria, Poland, Portugal, Sweden, Denmark, Finland, Greece, Ireland, Czech Republic, Hungary, Romania, Bulgaria, Slovakia, and more.

For a complete list of shipping destinations and rates, visit our Shipping & Delivery page.

Shipping costs vary by location:

• Italy: FREE over €50 / €4.99 standard
• Western Europe: FREE over €50 / €6.99 standard
• Rest of Europe: From €7.99 standard
• Hong Kong & Asia: Rates calculated at checkout

Delivery times depend on your location:

• Italy: 2-4 business days
• Western Europe: 3-6 business days
• Northern/Eastern Europe: 5-8 business days
• United Kingdom: 5-10 business days
• Hong Kong: 3-7 business days
• Other Asian Countries: 7-14 business days

Express shipping options are available for faster delivery.

Once your order ships, you'll receive an email with your tracking number. You can track your order by:

• Visiting our Track Your Order page
• Using the tracking link in your shipping confirmation email
• Tracking directly on the carrier's website (DHL, UPS, FedEx, etc.)

We offer a 14-day money-back guarantee on all purchases. Items must be returned in their original, unused condition with all packaging and tags intact. Some exclusions apply – see our Returns & Refunds page for full details.

To initiate a return:

• Contact us through our contact page with your order number
• Receive your Return Authorization (RMA) number
• Pack the item securely in original packaging
• Ship the package to the provided return address (Europe or Hong Kong location based on your order origin)

We'll process your refund within 5-7 business days of receiving the return.

Once we receive your return, it takes 1-2 business days to inspect the item. After approval, refunds are processed within 5-7 business days. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage. We'll arrange a free replacement or full refund, and cover the return shipping costs.

We accept a variety of secure payment methods:

• Credit/Debit Cards: Visa, Mastercard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfer: Available for select countries
• Local Payment Methods: Region-specific options available at checkout

All transactions are encrypted and secure.

Absolutely! We use industry-standard SSL encryption to protect your payment information. We never store your complete credit card details on our servers. All payments are processed through secure, PCI-compliant payment gateways.

Your payment is processed immediately when you place your order. For credit cards, you may see a pending authorization that becomes a charge once the order is confirmed.

Tax treatment depends on your shipping location:

• European Union: VAT is included in displayed prices for EU customers
• United Kingdom: UK VAT applies and is included where applicable
• Hong Kong: No VAT/GST applies
• Other Regions: Additional customs duties or import taxes may apply upon delivery – these are the responsibility of the recipient

Yes! All our products come with a manufacturer's warranty. The warranty period varies by product category – typically 1-2 years for appliances. Warranty details are included with your product documentation. For warranty claims, please contact our support team.

We source quality products from trusted manufacturers worldwide through our operations in Europe and Hong Kong. All products meet European safety and quality standards (CE marked where applicable) for EU customers, and comply with relevant safety regulations for all markets we serve. We carefully select each item to ensure it meets our quality expectations.

Product availability is displayed on each product page. If an item is out of stock, you may have the option to sign up for a restock notification. Items shown as "In Stock" are typically ready to ship within 1-2 business days.

You can create an account during checkout or by visiting our registration page. Simply provide your email address and create a password. Having an account lets you track orders, save addresses, and checkout faster.

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder or contact us for help.

We take your privacy seriously. Your data is protected according to GDPR regulations (for EU customers) and our Privacy Policy. We never sell your personal information to third parties. You can request access to, modification, or deletion of your data at any time.